Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"e912b128a315e22fc545ed44dbf986a660c77cf6_lout","branding":{"id":"2","key":"itsample","name":"Vision Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0d0d1c","headerLinkHoverBGColor":"#0d0d1c","headerBadgeColor":"#0d0d1c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/66b2a298-ea5c-430f-9655-8f3905f87c86/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzdlZDY4Mi03YTU3LTRjZDAtODlhNC02MzYyYWUzNzg5MjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY2YjJhMjk4LWVhNWMtNDMwZi05NjU1LThmMzkwNWY4N2M4NiI6WyJyZWFkIl19LCJleHAiOjE3NzA3NDgxOTMsIm5iZiI6MTc3MDc0NzU5M30.xxA_aznwh36nzDSD1l2LM_ThOqFqk9DmMqIBaV1Y70c&client=537ed682-7a57-4cd0-89a4-6362ae378925&mode=fit","logoId":"66b2a298-ea5c-430f-9655-8f3905f87c86","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Vision Pro Software Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Vision Pro Software Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#143cb4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6f739f70-01dc-4672-9d4e-30710ef5089c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzdlZDY4Mi03YTU3LTRjZDAtODlhNC02MzYyYWUzNzg5MjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmNzM5ZjcwLTAxZGMtNDY3Mi05ZDRlLTMwNzEwZWY1MDg5YyI6WyJyZWFkIl19LCJleHAiOjE3NzA3NDgxOTMsIm5iZiI6MTc3MDc0NzU5M30.xElCGM3A2SB1FrL5Tt_njOcw1H5bVuUARFxaGCancTM&client=537ed682-7a57-4cd0-89a4-6362ae378925&height=300&mode=fit","bannerMediaApiFileId":"6f739f70-01dc-4672-9d4e-30710ef5089c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"itsample","projectId":10019,"serviceDeskId":2,"name":"Vision Service Desk","description":"<p>Welcome! You can raise a request for the Vision Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"3","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[5],"key":""},{"id":"1","name":"Get Vision Assistance","descriptionHtml":"","callToAction":"Get Vision Assistance","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"31","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[7],"key":""},{"id":"13","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[5],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1,7,10],"key":""},{"id":"28","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[7,10],"key":""},{"id":"11","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1,5],"key":""},{"id":"15","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[7],"key":""},{"id":"32","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"19","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"26","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"9","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":5,"name":"Logins and Accounts"},{"id":7,"name":"Applications"},{"id":10,"name":"Servers and Infrastructure"}],"orderMapping":{"2":[1,15,26],"1":[1,11,23],"5":[3,11,13],"7":[15,23,28,31],"10":[23,28]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"853bd325-9085-3073-890d-8ce129b11d50","appLinkName":"System Confluence","appLinkUrl":"https://vision-acmsuk.atlassian.net/wiki","spaceKey":"ITSAMPLE","spaceName":"Vision Service Desk","spaceUrl":"https://vision-acmsuk.atlassian.net/wiki/spaces/ITSAMPLE","isServer":false},"labels":[],"projectKey":"VISD","serviceDeskId":2,"kbLinkDomainURLs":["https://vision-acmsuk.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzdlZDY4Mi03YTU3LTRjZDAtODlhNC02MzYyYWUzNzg5MjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NDg3OTMsIm5iZiI6MTc3MDc0NzU5MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.L5lALq0I3hpBGuDqy0aSjcEAnKCnMBNzu1XeTKwFgBo","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"537ed682-7a57-4cd0-89a4-6362ae378925","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"cf9efb3a-0591-401b-9d55-283570c4381b","name":"Updates And Bug Fixes","description":"Vision System Updates ","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/cf9efb3a-0591-401b-9d55-283570c4381b","lastUpdated":"1718019449887","createdAt":"1716983492994"},{"id":"3a5361fe-12fb-4ade-bd21-9cf174a4354b","name":"Help Desk","description":"How to use the Help Desk","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/3a5361fe-12fb-4ade-bd21-9cf174a4354b","lastUpdated":"1717661509563","createdAt":"1717661486861"},{"id":"46b021b0-c71b-4583-9662-a5fde3d71ce7","name":"System Administration","description":"Guides On How to Perform Administration Tasks ","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/46b021b0-c71b-4583-9662-a5fde3d71ce7","lastUpdated":"1759133699381","createdAt":"1655226298223"},{"id":"b66a4f30-895f-4e97-84ce-8d57557354e5","name":"Dashboards","description":"Guides For The Dashboards Within Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/b66a4f30-895f-4e97-84ce-8d57557354e5","lastUpdated":"1716982907661","createdAt":"1655226182203"},{"id":"5aadb9a9-9713-4fdd-bf17-ec835f52d4d3","name":"System Navigation","description":"Guides For Navigating Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/5aadb9a9-9713-4fdd-bf17-ec835f52d4d3","lastUpdated":"1735041845341","createdAt":"1688546902209"},{"id":"fad5e7a4-2e82-4cdd-b91f-5469c1fec5df","name":"Site","description":"Guides To Use The Site Section In Vision Pro Software ","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/fad5e7a4-2e82-4cdd-b91f-5469c1fec5df","lastUpdated":"1750065115028","createdAt":"1688545893139"},{"id":"60537375-1c86-4942-8c30-89cad259b0b5","name":"Audits","description":"Guides for Creating, Editing and Managing Audits Within Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/60537375-1c86-4942-8c30-89cad259b0b5","lastUpdated":"1724399212766","createdAt":"1655226067845"},{"id":"3040ac11-2a27-4294-b3ae-77c2e5e2a23f","name":"Asbestos","description":"Guides For Using The Asbestos Module Within Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/3040ac11-2a27-4294-b3ae-77c2e5e2a23f","lastUpdated":"1725447902681","createdAt":"1655226133005"},{"id":"6ba42d1c-05be-4602-af5b-c9cb657b7f3d","name":"Report Generator","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/6ba42d1c-05be-4602-af5b-c9cb657b7f3d","lastUpdated":"1725437416986","createdAt":"1718016985954"},{"id":"b2f04d52-7a28-4d47-a654-7af27679c7e6","name":"Assets","description":"Guides for Creating, Editing and Managing Assets Within Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/b2f04d52-7a28-4d47-a654-7af27679c7e6","lastUpdated":"1731315979660","createdAt":"1655226092666"},{"id":"02e5ad69-a1c1-43d8-b072-e9de036ba35c","name":"Vision Pro","description":"Guides On Setting Up the Vision Pro Module within Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/02e5ad69-a1c1-43d8-b072-e9de036ba35c","lastUpdated":"1716983409209","createdAt":"1689065655255"},{"id":"bc29751a-607a-4311-b0b2-ed1100fc7c08","name":"Building Condition","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/bc29751a-607a-4311-b0b2-ed1100fc7c08","lastUpdated":"1750065264489","createdAt":"1749800116028"},{"id":"15211ebb-f5c9-4f2a-b93d-561755cfffac","name":"Mobile Apps","description":"Guides For Using The Mobile Applications Alongside Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/15211ebb-f5c9-4f2a-b93d-561755cfffac","lastUpdated":"1755073718511","createdAt":"1655287909690"},{"id":"1534532d-561a-4dba-ba20-cb180d64d3ac","name":"Documents","description":"Guides For Using the Documents Module Within Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/1534532d-561a-4dba-ba20-cb180d64d3ac","lastUpdated":"1716983360497","createdAt":"1688547817514"},{"id":"2bae3c34-40e6-45fb-ab42-19df3fa1a4b3","name":"CAD","description":"Guides On Using The CAD Plans Within Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/2bae3c34-40e6-45fb-ab42-19df3fa1a4b3","lastUpdated":"1716983447468","createdAt":"1689675126923"},{"id":"8aaf648f-580f-44b5-8b78-5d4ca85e8a60","name":"User Profile","description":"Guides For Amending Your User Profile Within Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/8aaf648f-580f-44b5-8b78-5d4ca85e8a60","lastUpdated":"1716983145365","createdAt":"1688545387186"},{"id":"bb0f3c83-440e-4667-8471-492267d57691","name":"Email Notifications","description":"Guide To Setup Email Notificaitons Within Vision Pro Software","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/bb0f3c83-440e-4667-8471-492267d57691","lastUpdated":"1716983198382","createdAt":"1688545430130"},{"id":"7d718923-0353-4123-982f-60473f3d72b8","name":"Job Scheduler","categoryUrl":"https://vision-acmsuk.atlassian.net/servicedesk/customer/portal/2/topic/7d718923-0353-4123-982f-60473f3d72b8","lastUpdated":"1749800357330","createdAt":"1724063553629"}]}},"reqCreate":{"id":23,"projectId":10019,"issueType":{"id":"10031","name":"[System] Incident"},"form":{"name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","intro":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","instructions":"","icon":10521,"iconUrl":"https://vision-acmsuk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10078","fieldConfigId":"10211","label":"Contact Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10035","fieldConfigId":"10153","label":"How urgently does this need to be fixed?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"How big of an impact is the problem to you or the organization?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/23","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/23","calendarParams":{"firstDay":0,"date":"2026-02-10T18:19:53+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"853bd325-9085-3073-890d-8ce129b11d50","appLinkName":"System Confluence","appLinkUrl":"https://vision-acmsuk.atlassian.net/wiki","spaceKey":"ITSAMPLE","spaceName":"Vision Service Desk","spaceUrl":"https://vision-acmsuk.atlassian.net/wiki/spaces/ITSAMPLE","isServer":false},"labels":[],"projectKey":"VISD","serviceDeskId":2,"kbLinkDomainURLs":["https://vision-acmsuk.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzdlZDY4Mi03YTU3LTRjZDAtODlhNC02MzYyYWUzNzg5MjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NDg3OTMsIm5iZiI6MTc3MDc0NzU5MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.L5lALq0I3hpBGuDqy0aSjcEAnKCnMBNzu1XeTKwFgBo","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"537ed682-7a57-4cd0-89a4-6362ae378925","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}